Reference

Legal terms for your pastihoki account

pastihoki Legal explains how account access, identity checks, payment records and personal data are handled when you use Andar Bahar, Aviator or other listed lobby areas.

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pastihoki Legal terms for your pastihoki account
LEGAL HELP ROUTES

Help when a Legal question stalls

A clear contact trail makes Legal requests easier to resolve. Use the account support area for questions about a term, phone verification, a data correction or a wallet status that affects your account record. Include the relevant account detail and payment receipt reference, but do not send a password or private wallet PIN. We can then check the request against the applicable policy and explain the next step. Where local law permits, we also clarify whether access can continue after a location or eligibility check.

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Account access

If phone verification blocks account access, contact us from the account support area with the registered phone detail and the message shown on screen. We use that trail to identify the request without asking you to disclose a password or wallet PIN.

Payment record

For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference and state whether the transaction is pending, matched or missing. We compare that reference with the account record before explaining the applicable Legal step.

Data request

To ask about a personal-data correction or deletion request, use the same support route and describe the exact record involved. We may need account verification first, then we explain what can be changed under the applicable Legal terms.

DATA HANDLING DETAILS

How we handle Legal requests

Legal handling is tied to real account events rather than broad statements. We record the details needed to verify access, match a DANA or bank transfer reference, protect the account and respond…

Data collection

We collect account details, phone-verification results and transaction references when they are needed for access, payment matching or a Legal response. The purpose is tied to the request you make, rather than an open-ended request for unrelated personal details.

Cookie use

Cookies may keep your session recognised and help detect unusual account activity across a mobile browser or desktop browser. You can review cookie controls in your browser, although changing them may affect sign-in continuity or security checks.

Account security

Phone verification comes before account access, and we do not need your password or wallet PIN in a support message. If a sign-in or wallet status looks unusual, give us the on-screen detail so the request can be checked safely.

Record retention

We keep account, payment and support records for the period needed to operate the account, investigate a transaction and meet applicable legal duties. When a retention period ends, the record is removed or handled according to the relevant policy.

Change requests

You can ask us to correct an inaccurate account detail or clarify how a record is used. Send the request through account support, identify the field or record, and complete any verification needed before we make a change.

Who to contact

Our account support route is the contact point for Legal questions about access, cookies, data handling, retention or payment records. A receipt reference and the account phone detail usually help us locate the relevant request without exposing sensitive credentials.

Legal answers before account access

These Legal answers address the questions we expect before you open an account or ask us to change a record. They cover local-law access, personal data, cookies, phone verification and payment references used with Indonesian rails. If your situation is not listed, send the question through account support with only the details needed to identify your request.

pastihoki Legal covers account access, phone verification, data use, cookies, payment records, retention and contact requests. It also explains that access depends on local law, so your location and applicable rules can affect whether an account request may proceed.

Yes. Access depends on local law and eligibility requirements that apply to your location. We may ask for account details or phone verification before access, and we may restrict a request when the applicable rule or location check does not support it.

Phone verification connects the account request to a reachable account detail and helps us reduce mistaken or unauthorised access. It must be completed before account access, and support can check the displayed error without asking you for a password or wallet PIN.

DANA and QRIS references may be stored with the account record so we can match a payment, investigate a pending status and answer a receipt question. We use the reference for that operational purpose and do not ask you to share your wallet PIN.

Yes. Send a correction request through account support, name the account field or record that is inaccurate, and complete verification if requested. We then assess the request under the Legal terms and explain whether the change can be made.

Cookies may preserve a sign-in session and support security checks on your mobile or desktop browser. Browser controls can limit them, but that may interrupt account access or require another verification step. The Legal notice explains their role before you continue.

Use the account support area and describe whether your question concerns access, data, cookies, retention or a payment record. Add the registered phone detail or receipt reference when relevant, while keeping passwords and wallet PINs out of the message.

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